Excellence in Customer Experience

Experience

Excellence in Customer Experience

For the third consecutive year the Grand Hotel and Apartments Townsville team have been awarded the Excellence in Customer Experience Award at the 2018 Townsville – North Queensland Tourism Awards.

“We are very proud and humbled in accepting this award, we are blessed to have such a wonderful team that genuinely cares about delivering good old fashioned service to our guests”, Troy Scott, General Manager.

The family owned hotel has been on a winning streak, recently winning the National Tourism Award for Excellence, the Queensland Award for Tourism Excellence along with the North Queensland Awards.

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Date:October 16, 2018

What's On

Welcome to Grand Hotel | Class of license: Commercial other-subsidiary on premises | License number: 145137 | Licensee: Ringthane Pty Ltd. Warning: Under the Liquor Control Act 1988, it is an offence: To sell or supply liquor to a person under the age of 18 years on licensed or regulated premises; or for a person under the age of 18 years to purchase, or attempt to purchase, liquor on licensed or regulated premises.

Fuel For Schools fundraiser

Grand Hotel and Apartments Townsville is very proud to support local Townsville charities through its Eco Green Stay program. Guests can choose to opt out of having their room serviced which lowers their carbon footprint for their stay and for every stay a donation is made to a local charity chosen by the hotel team. This year the hotel team