Excellence in Customer Experience


    Excellence in Customer Experience

    For the third consecutive year the Grand Hotel and Apartments Townsville team have been awarded the Excellence in Customer Experience Award at the 2018 Townsville – North Queensland Tourism Awards.

    “We are very proud and humbled in accepting this award, we are blessed to have such a wonderful team that genuinely cares about delivering good old fashioned service to our guests”, Troy Scott, General Manager.

    The family owned hotel has been on a winning streak, recently winning the National Tourism Award for Excellence, the Queensland Award for Tourism Excellence along with the North Queensland Awards.

    • 2019 Qld Tourism Awards – Hall of Fame

      Grand Hotel and Apartments Townsville has been recognized at the 2019 Queensland Tourism Awards by receiving Gold in our accommodation category. This is the 3rd year in a row for Grand Hotel who now has been inducted in to the Queensland Tourism Awards Hall of Fame. “This award belongs to the wonderful team that genuinely care about our guests and

    View Footer Links