Excellence in Customer Experience


    Excellence in Customer Experience

    For the third consecutive year the Grand Hotel and Apartments Townsville team have been awarded the Excellence in Customer Experience Award at the 2018 Townsville – North Queensland Tourism Awards.

    “We are very proud and humbled in accepting this award, we are blessed to have such a wonderful team that genuinely cares about delivering good old fashioned service to our guests”, Troy Scott, General Manager.

    The family owned hotel has been on a winning streak, recently winning the National Tourism Award for Excellence, the Queensland Award for Tourism Excellence along with the North Queensland Awards.

    • Queensland Tourism Awards for Excellence


      Grand Hotel and Apartments Townsville has been awarded the Gold Awards at the 2018 Queensland Tourism Awards celebrating Excellence in Tourism. “We are humbled to accept this award again in 2018. We are blessed to have a nice product, with wonderful hotel owners, in a destination like Townsville. However, it it the team that deliver a great guest experience and

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